Fractional CX & Operations Leader
I help mission-driven startups and scaleups fix what breaks when they grow fast — across customer success, internal ops, and product enablement.
Previously at
Google • SAP • Prezi • Contentful • IDnow • SustainCERT
Services
- Customer Experience Strategy & Transformation
- Operations Scaling & Process Design
- Product Operations & Enablement
- Fractional CX Leadership
- Customer Success Program Development
Expert Answers - Customer Experience
- What Is Customer Experience (CX)? - Complete definition and why it matters for business growth
- Customer Journey Mapping Guide - Step-by-step process for better CX
- How to Reduce Customer Churn - Proven 6-step framework
- CX vs Customer Service - Key differences explained
- Customer Success vs Account Management - When you need each
- When to Hire a CX Consultant - 7 key signs
- Digital Transformation & CX - Strategy that works
- NPS Benchmarks & Best Practices - Industry standards
- Are CX Certifications Worth It? - Honest review
- Building Customer-Centric Culture - Transformation strategies
Expert Answers - Product Operations
- What is Product Operations? - Definition and framework
- Product Analytics Framework - Data that drives decisions
- Product Launch Processes - Framework for success
- Product Roadmap Management - Strategic planning
- Product Data Management - Building trust in data
- Product Operations Metrics - KPIs that matter
- Cross-Functional Product Alignment - Team coordination
- Product Operations Team Structure - Roles and scaling
- Product Tools & Technology - Stack guide
- Scaling Product Teams - Maintaining velocity
Tools & Resources
- Free CX Maturity Scorecard - Assess your customer experience strategy
- How We Work Together - 5-step transformation process
- Frequently Asked Questions - Common concerns answered
Contact
Ready to scale without breaking? Let's discuss how I can help your team fix what's breaking as you grow.
Email: hello@annamariabeno.com
About Annamaria
15+ years experience in customer experience, operations, and product at companies from fast-growing startups to large enterprises like Google and SAP. Specializing in helping mission-driven companies scale their customer-facing operations without losing quality or team sanity.